What are the advantages to using a cloud based software system?
The Dynamox Web Platform is hosted on the cloud to enable access from any device (computer, cellphone, tablet) with internet access, allowing the user to access data from anywhere.
What are the access/permission levels for users?
To improve the management and organization of the system, the users can have different permission levels, i.e. distinct levels of access (edit, remove spots…)
For more information about these permission levels, please visit “User permissions and management“.
My product is within warranty and is showing defects, how should I proceed?
Get in contact with us via e-mail (support@dynamox.net) or by telephone (+55 48 3024-5858). Have to hand the serial number of the DynaLogger (available on the product label).
Is the use of the Gateway mandatory?
The use of the Gateways in the implementation of the system is optional, since its functions can be done in a non-automated way via the app. Its use, however, allows the automation of data collection and sending to the DynaPredict Web Platform, removing the need for the operator to go into the field and making the data available for more frequent analysis.
Is the battery replaceable?
For robustness purposes, the case of the device is inviolable, so it is not possible to change the battery. However, the battery’s excellent service life guarantees its usability for a long period of time.
Is it possible to integrate the data with other platforms?
In general, yes. Dynamox has a very clear policy that the data belongs to the customer, who can request to download the data at any time. Direct integrations have also been carried out with distinct data history and maintenance software.
It’s all a matter of better understanding the customer’s needs and discussing the possible forms of integration.
Is it possible to export the collected data?
Yes. Generally the data are exported in .csv arquives. However, other formats can also be reviewed, according to the customer’s needs and technical feasibility.
If you have any doubts about this topic, you can contact the Dynamox technical support team by e-mail (support@dynamox.net).
Is it possible to access more than one device simultaneously with the same account?
Yes, the same account can access more than one device simultaneously.
Is it necessary to release the network to use the Gateways?
Yes, some ports and hostnames need to be released to guarantee a good operation of the DynaGateways. All of the information regarding this is available in the “Prerequisites” page.
Note: The 3G Gateway model is an exception, as its installation occurs in a completely open network.
Is it neccessary to connect to Wi-Fi?
The DynaLoggers are autonomous and offer the possibility to operate completely offline, storing the data collected from the machine in its internal memory according to the sample interval defined by the user. To configure and collect data from the DynaLogger, it is only necessary to have a Bluetooth connection on your smartphone.
An internet connection is only necessary to synchronize the app, i.e. send the collected data from the app to the cloud/Web Platform. This connection can be 3G, 4G or Wi-Fi. The same is true for the DynaGateway (automatic data collector).